Terms & Conditions

 

The Spanish version of our Terms & Conditions takes precedence over the English version. In case of doubt, the Spanish version shall be taken as reference.

PAYMENT

To confirm your reservation, an advance payment of 25% of the total rental rate is required. Payment can be made by PayPal or confirmed bank transfer.
The pending amount can be paid via PayPal or confirmed bank transfer at any time before arrival, or in cash (Euros) upon arrival.

MODIFICATION / CANCELLATION  

You can change your reservation free of charge up to 7 days before arrival. Rescheduling is subject to availability of the new date.
Any cancellation made at least 15 days prior to arrival will be charged a 20 Euro administrative fee. The remaining amount will be refunded.

Any cancellation made at least 7 days prior to arrival will be charged with a 25% booking fee. The remaining amount will be refunded.
Any cancellation with less than 24 hours notice will be charged with a 50% booking fee.

IDENTITY AND NUMBER OF GUESTS

The number of guests staying in the apartment cannot exceed the maximum number of guests stated in the booking confirmation, except for children under age 2. In case of violation of this terms, Cáceres Medieval reserves the right to ask them to leave the apartment immediately without any kind of refund or compensation.
When making a reservation, all guests must provide their full name, phone number and email address.

ARRIVAL / DEPARTURE

Check-in time is usually between 15:00 to 21:00, and check-out time is from 08:00 to 12:00. If you wish to arrive or leave outside of these times, Cáceres Medieval may consider this option if circumstances permit.
Cáceres Medieval reserves the right to charge an extra fee for this service.

EQUIPMENT / SUPPLIES / CLEANING

Supplies are included in the price of the reservation. Cáceres Medieval reserves the right to charge a fee in the event of a misuse of these supplies.
A free set of sheets and towels is available for each guest.
Price includes cleaning service once a week. Additional cleaning service can be hired on demand.

TAXES

All prices include VAT at the current Spanish rate (10%). Please contact us for any queries.

LIABILITIES

Cáceres Medieval accepts no responsibility for any injury or damages sustained or suffered by any guests or for any theft, loss or damage to any property occurring within or arising during your stay, howsoever caused or arising from the use of the apartment.
In the event of a a failure in the equipment or facilities, Cáceres Medieval will try to fix it as soon as possible. If the incident can’t be fixed, Cáceres Medieval commits to allocate the guest to a similar apartment or to refund the total rental rate.
Any damage to the building or its contents caused by the customer or its guests is the responsibility of the customer.
Lost keys will incur a replacement charge that includes the full cost necessary for the lock change.
Guests must use their accommodation and its contents with care, and leave it in a clean and tidy condition on departure. If failing to do so, Cáceres Medieval reserves the right to charge an extra fee equivalent to a 2-hour cleaning service.

GUEST BEHAVIOR

All guests are expected to behave in a reasonable manner at all times, and any guests causing a nuisance to other guests or neighbors can be asked by Cáceres Medieval to leave the apartment with no refund or compensation.
Please note that partying is not permitted.

 


 By confirming a booking with Cáceres Medieval, you agree to the above terms and conditions. Failure to comply may result in refusal of admittance or termination of your booking.